Private home care · Reigate, Redhill & Banstead
Later life is for living
Real home care in Reigate, Redhill and Banstead — personal care, medication and help at home, all done with dignity. But care shouldn't stop at clean and safe. Once the essentials are covered, we bring small everyday moments — music, conversation and a job done together — because staying engaged keeps the mind alive and the days worth living.
Free 2-hour introductory session. No obligation. Chime replies personally within one working day.
- DBS-checked & fully insured
- 10 years' care experience
- From £29 per hour, all in
What actually changes.
Families come to us worried about safety. What they notice first is something else.
They stay at home
Familiar rooms, familiar routines, familiar garden. Support that makes staying put realistic for longer, rather than a countdown to a care home.
The day has something in it
Not just visits and tasks. Their music playing, a conversation about their life, a small job done together — the little things that make a day feel like theirs.
The same familiar face
One professional who knows how your mother takes her tea and which subjects she'd rather not discuss. Continuity, not a rota of strangers.
You stop carrying it alone
Clear updates, someone honest to ring, and one less thing running in the background of your own week.
What we believe.
People never stop being curious and creative
Age doesn't change that. Care shouldn't stop at clean and safe. Music playing when we arrive, fresh flowers, a pen left by the crossword, a job done together: small details that keep the human spirit alive.
Great care needs great carers
There's a shortage of good care workers because the traditional agency model underpays them and gives them nowhere to grow. We believe carers should run their own businesses, set their own rates and build their own client relationships. When carers are free to grow, they stay, they care more, and families get better care.
We're not for everyone, and that's the point.
Creative Years is for
- Older people who want to keep being themselves
- Families who see their parent as a whole person, not a problem to manage
- Those who value curiosity, creativity and contribution
- Families who want quality over quantity in care
- Those willing to pay properly for properly supported care
Creative Years isn't for
- Families looking for the cheapest care option
- People who want their parent passively looked after
- Those who view later life as decline to be managed
- Anyone wanting a generic care service
- Situations needing complex clinical or nursing care
If this resonates, we should talk. If it doesn't, there are excellent care providers in Redhill and Reigate who'll serve you better.
Why we started Creative Years
We're Chime and Maxwell. Right now, it's just the two of us. Chime is the carer; she's spent ten years in care.
In that time she saw the same problem again and again. Good carers leave because the pay is poor and agencies take a big cut. Families end up with rushed visits and a different face every week.
We think the fix is simple: pay carers properly and let them keep more of what they earn. Carers who feel valued stay, and your parent gets someone who actually knows them.
We're starting small, with Chime caring for a few families locally. Over time we're building a way for experienced carers to run their own care business: finding clients, managing their work and getting paid fairly. Better pay attracts better people, and that's how care gets better.
Practical support, woven through a different philosophy.
We do everything you'd expect from quality care, with small, meaningful everyday moments woven through.
Personal care, delivered with dignity
Bathing, showering, dressing and undressing. Toileting and continence care. Oral care, shaving, hair washing and grooming. Skin care and pressure area awareness. Mobility support and safe transfers. All delivered with skill and discretion.
Household and home support
Meal preparation tailored to preferences and dietary needs. Light cleaning, laundry, ironing and bed-making. Food shopping and errands. Help with appointments, post and bills. Keeping the home a comfortable place to live.
Medication support
Medication prompting or administration as needed. Liaison with GPs and pharmacies. Repeat prescription management. Clear records kept for family peace of mind.
Companionship
Proper conversation, company over a cup of tea, and someone who knows your parent's stories. Help staying connected with family through calls and messages.
Small things, every visit
Care shouldn't stop at clean and safe. On every visit we bring a few small moments of joy: their music on arrival, a playlist built from songs they love. A conversation about their life — photos, memories, the stories that matter. A small job with a purpose — folding laundry, preparing vegetables, watering plants — done together, not for them. Something left behind — fresh flowers, a crossword and pen, something to enjoy until next time. And a short note to the family so you know how they're really doing. These aren't extras: music, reminiscence and meaningful activity are recommended in dementia and elderly care guidance because they lift mood and help people stay engaged.
Garden support
Many older people lose touch with their gardens. We help keep that connection: watering, potting up, tending a window box, or simply sitting outside with a cup of tea on a good day.
Skilled support for specific conditions.
Many older people need support that's shaped by a specific condition. Our professionals are experienced across the situations most families encounter.
- Dementia and Alzheimer's
- Parkinson's disease
- Stroke recovery and rehabilitation
- Diabetes management
- Heart conditions
- Mobility limitations and falls recovery
- Hospital discharge and convalescence
- Arthritis and chronic pain support
- Vision and hearing impairment
- Sensory and cognitive changes
- End-of-life care, where appropriate
- Bereavement and emotional support
If your parent's needs are complex or require ongoing clinical or nursing intervention, we'll be honest about whether we're the right fit. Some situations need a CQC-registered provider with nursing capability, and we'll happily point you to good ones in Surrey. Either way, the conversation costs you nothing.
What we don't do
We're honest about our limits.
We don't currently offer overnight or live-in care. If your parent needs someone present through the night, or needs a live-in arrangement, we can help you find an excellent provider in Surrey who specialises in this.
We don't take on situations that require nursing-level clinical care, such as wound care, injections, complex medication regimes that require nursing oversight, or care needs that should sit with the NHS or a CQC-registered nursing provider.
If you're not sure whether we're the right fit, just ask. The conversation costs you nothing and we'll point you in the right direction either way.
Why families feel safe with us.
You're inviting someone into your parent's home. That deserves more than a reassuring sentence.
Every professional is DBS-checked
Enhanced DBS, references taken up, identity and right-to-work verified before they meet your family.
Fully insured
Public liability and professional indemnity cover in place for every professional we introduce.
Experienced, not entry-level
We introduce people with real experience in personal care, dementia support and companionship — many with formal qualifications.
You meet them first
A free 2-hour introductory session before anything is agreed. No obligation. If it isn't the right fit, we'll say so.
Honest about our limits
No overnight care, no live-in, no nursing-level clinical care. If you need those, we'll point you somewhere good.
Transparent pricing
From £29 per hour. No joining fees, no minimum contracts, no charges buried in small print.
How it works.
Tell us about your parent
A short form or a phone call. Who they are, what they enjoy, what's becoming difficult. No assessment forms, no pressure.
A conversation with Chime
Within one working day. We talk honestly about what would help, what it costs, and whether we're the right fit at all.
A free 2-hour introductory session
Chime spends two hours with your parent at home, free and with no obligation, so everyone can see whether it feels right before anything is agreed.
Settle into a rhythm
Support starts small and adjusts as you go. Change the hours, change the days, or stop — whenever you need to.
A different deal for care professionals.
Care work in Britain is undervalued, underpaid and often joyless. We're building something different.
The professionals who work through Creative Years are self-employed, properly paid, and supported to build their own practice. They earn what their skill deserves. They have continuity with the families they support. They're respected as the professionals they are.
We treat care as a profession on par with teaching and nursing. Because it is one.
This matters to you because professionals who feel valued deliver better support. The care professional who arrives at your parent's home is engaged, invested and there for the long term.
Honest about price.
Creative Years starts at £29 per hour for personal support. That's competitive because we're not a traditional agency.
We introduce self-employed care professionals who share our values. They set their own rates, keep what they earn, and aren't subject to the agency fees that keep this profession low-paid. You pay a fair price. They earn a fair wage. Everyone wins.
Specialist support for more complex needs is priced separately. We're priced where we are because:
- Self-employed professionals keep what they earn — no agency taking a cut
- We invest in the relationships, not just the visits
- Quality of support is our entire offer
- We're building something for the long term
If you want to understand what this actually costs for your situation, tell us what you need and we'll be transparent.
Common questions
We start from a different question. Most agencies ask what's wrong and how to manage it. We ask who your parent is and what they want their later years to feel like. The practical support follows from that — done properly, by professionals who are paid properly.
Personal care is part of what we do — washing, dressing, mobility, medication prompts. Our professionals are trained and experienced. What differs is the spirit in which it's offered: with dignity, never rushed, woven into a day that also has space for the things your parent loves.
Yes. Every professional is experienced, DBS-checked, fully insured, and continuously supported. Many hold formal care qualifications. All of them are people we would trust with our own family.
Reigate, Redhill, Banstead, Horley and Dorking at present. If you're nearby, ask — we may be able to help or recommend someone who can.
After your enquiry Chime will be in touch within one working day, and we'll usually have your free 2-hour introductory session arranged within a fortnight.
Personal support starts at £29 per hour. Specialist support for more complex needs is priced separately. We'll give you transparent numbers for your situation after we understand what you need.
We'd rather know early. The free 2-hour introductory session — with no obligation — exists so everyone — your parent, your family, the professional — can feel honestly whether this is right. If it isn't, we'll say so and recommend alternatives.
We operate within the regulatory framework appropriate to the support we provide. We're happy to talk through this in detail on an enquiry call.
They will, and that's expected. Because we know your family and your parent, we adapt with them — gently increasing support, bringing in specialist colleagues, or helping you plan next steps when the time comes.
Tell us about your parent.
Chime personally reads every enquiry and responds within one working day. No call centres, no pressure.
Your enquiry shapes the service from the start.